Refund policy

RETURN AND REFUND POLICY

Last updated: July 15, 2026

Capria, operated by Carter Schmitz LLC, offers returns on eligible products within 30 days after the date your order is marked as delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must:

• Be requested within 30 days of delivery
• Be unworn, unused, unwashed, and in its original condition
• Include all original tags, accessories, and packaging
• Include proof of purchase or the original order number

Items showing signs of wear, washing, damage, staining, odors, alteration, or use may be refused.

STARTING A RETURN

To request a return, contact us at csllcexecutive@gmail.com and include:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Photographs, when the item is damaged, defective, or incorrect

Returns must be approved before they are shipped. After approval, we will provide the appropriate return instructions and return address.

Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so. Unauthorized returns may not be accepted or refunded.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an item because of sizing, preference, or a change of mind.

Blank State will cover reasonable return or replacement costs when the item delivered was incorrect, defective, or damaged upon arrival.

Original shipping charges are nonrefundable unless the return resulted from an error by Blank State.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. Contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

Include clear photographs of the product, packaging, and shipping label so that we can review the issue. Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

NONRETURNABLE ITEMS

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Items marked “Final Sale” before purchase
• Items that have been worn, washed, altered, or damaged after delivery
• Products returned without prior authorization

EXCHANGES

We do not guarantee direct exchanges because inventory may change. The fastest way to obtain another size or product is to return the eligible item and place a new order after your return has been approved.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund was approved.

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take approximately 5–10 business days after the refund is issued.

We reserve the right to refuse a refund for products that do not meet the requirements stated in this policy.

ORDER CANCELLATIONS

Contact us immediately at csllcexecutive@gmail.com if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or fulfillment.

If an order has already shipped, it must be handled under the regular return process.

CONTACT

Questions concerning returns or refunds may be sent to:

Carter Schmitz LLC
Capria
Email: csllcexecutive@gmail.com